FAQ

OUTflix is an LGBTQ+ streaming service offering original and authentic TV series, documentaries, movies, and specials made by and for the queer community.

OUTflix is available on Apple TV, iOS, and Android apps, and via web browser at OUTflix.com. It can also be added as an Apple TV channel in the UK and as an Allente add-on channel in Sweden, Denmark, Norway and Finland. Content availability varies by region.

To start watching, visit OUTflix.com or download the OUTflix app.

OUTflix Proud is our free, ad-supported channel. It’s available in the UK on Freeview TV Channel 288, Channelbox, WeDo TV, Netgem and Plex, and in South Africa via eMedia.

OUTflix Proud features a selection of our original series, films, and documentaries at no cost — no subscription required.

All OUTflix.com plans include a 7-day free trial. Prices are the same across the UK and Ireland (in GBP and EUR respectively).

• Monthly: £5.99 / €5.99
• Annual: £59.99 / €59.99 (best value — roughly £5/month)
• Lifetime Subscription: £249.99 / €249.99

OUTflix has partnered with Cleeng to manage subscriptions and payments. All payments on OUTflix.com are processed by Cleeng.

Note: If you subscribe to the OUTflix Apple TV Channel, OUTflix via Allente or through the iOS, Android, or Roku app stores, pricing and billing are managed by those platforms and subject to their terms.

Yes. OUTflix offers a 7-day free trial for new subscribers who sign up at OUTflix.com. The free trial applies to monthly and annual plans. It does not apply to season passes or lifetime subscriptions.

Important things to know about the free trial:

• The trial is measured in calendar days, not hours. Day 1 starts the day you sign up.
• To avoid being charged, cancel at least 24 hours before your trial ends.
• Uninstalling the OUTflix app does not cancel your subscription — you must cancel through your account.
• The free trial is available once per account. If you cancel and re-subscribe later, you will not receive another free trial.

To activate a promo code on OUTflix.com:

1. Go to OUTflix.com and click Log In in the top right corner.
2. Create an account, or log in if you already have one.
3. Select the subscription plan (monthly or annual) that matches your promo code — the discount may not apply otherwise.
4. On the Set Up Your Payment page, click Add Promo Code, enter your code, and click Apply.
5. Complete the remaining sign-up steps.

Note: If your promo code is for a free trial, your paid subscription begins automatically once the trial ends; you can cancel any time during the trial at no cost. If your promo code is for a discounted price, the discount applies only to your first billing period (one month or one year, depending on the offer) — your subscription then renews at the standard price.

To stream OUTflix on a computer, you need:

• A modern web browser (Chrome, Firefox, Safari, or Edge — keep it updated)
• A broadband internet connection (minimum 5 Mbps recommended for standard quality; 15 Mbps or higher for HD)

OUTflix does not require any software installation to stream in a browser. If you experience playback issues, try clearing your browser cache or switching to a different browser. For persistent issues, see the video quality troubleshooting question below.

You can stream OUTflix on up to 3 devices simultaneously using the same account credentials. This applies to all subscription plans.

Note: Accounts flagged for excessive or abusive simultaneous logins may have this limit reduced.

If you’re experiencing buffering, low video quality, or playback errors on OUTflix, try these steps in order:

1. Check your internet connection — OUTflix recommends at least 5 Mbps for standard quality and 15 Mbps for HD.
2. Update your browser or OUTflix app to the latest version.
3. Clear your browser cache and cookies, then restart.
4. Try a different browser or device.
5. Make sure you’re not signed in on more than 3 devices at once — log out of other devices and try again.

Still not working? Contact us at technicalsupport@outflix.com and include:

• Your location (city and country)
• The browser and/or device you’re using
• The specific title that’s having issues (if applicable)

Note: If you’re subscribed through Apple TV or Allente, contact those platforms directly for technical support — OUTflix cannot access your account details for platform subscriptions.

If you’re unable to log in to your OUTflix.com account, or have other billing or subscription questions, visit the Cleeng Help Centre. Cleeng manages all OUTflix.com subscriptions and billing, and can help with login issues, payment methods, and billing questions.

OUTflix is a prepaid service. When you cancel, you keep access until the end of your current billing period. To avoid being charged for the next cycle, cancel before your renewal date. For example, if your monthly renewal is on the 15th, cancel by the 14th. Annual plans work the same way, but renewal happens once a year instead of monthly.

How you cancel depends on where you subscribed:

Subscribed at OUTflix.com:

1. Log in and go to Account (accessible via the icon in the top right corner of the homepage).
2. Under the Subscription section, click Cancel Subscription.
3. Follow the prompts until you see the confirmation screen.

Subscribed through the iOS or Android app store, or to the OUTflix Apple TV Channel or via Allente:
Cancel through them — not through OUTflix.com.